Each driver of our rental cars must be at least 23 years of age and hold a valid driving license for cars that was issued at least one year before the first day of the rental period.
the hired car to other islands or to the mainland is not permitted due to insurance terms.
e.g. for disregarding traffic signs, excessive speed, parking the rented car in prohibited areas etc. are to be paid by the rentee.
The rental car must not be used for:
transportation of passengers or objects for fare,
towing away or hauling other vehicles or objects,
staging of car races generally,
rent or lent to third parties,
transportation of heavy luggage above the load limit,
transportation of inflammable, contaminating or odorous materials or drugs, and
as a means to act against customs regulations, traffic rules or other legal provisions.
Any person acting contrary to these regulations is held liable entirely and together with the rentee or the authorized driver of the rented car.
The rentee is obliged to handle the rental car with care, to examine the condition of the engine, and with longer rental durations also to check on the engine coolant, the oil level and the tyre pressure.
The phone number of the Rent-a-Car Company is shown in the rental agreement on the top left hand side.
Payment and Cancellation Policy
When we prepare a reservation for a new customer, we ask a prepayment of about 15 % of the total car rental rate.
You can pay the prepayment by credit card (VISA, Eurocard/Mastercard or American Express).
For this purpose there is a Secure Online Payment System running on our internet server which allows you to submit your Credit Card Data using the safe browser mode.
Your personal access key will be sent by e-mail together with the reservation for your rental car as a link that you can click in order to connect straight to our security server.
In case that you do not have a credit card or if you do not like to use it, the prepayment for the hired car can be sent by bank transfer as well (inside Europe by SEPA transfer).
We will send our bank account data on request.
The rest of the car rental rate for the agreed-upon rental period is due upon delivery of the rental car at the airport, at the port, or at your hotel.
You can pay by credit card as above, or in cash money (in Euro). For payment in cash money we will grant a cash payment discount which will be shown in the rates calculation that we send with the reservation for your rented car by e-mail.
In case that you need to cancel your rental car reservation the prepayment will not be refunded, but will be credited to your customer account for future use. There will be no additional cancellation costs or fees.
However, we ask our customers to notify us of any cancellations as early as possible, in order to allow us to offer the reserved rental car to someone else in time.
Times of Delivery and Return
You can have your rental car delivered from 8:00 a.m. until 11:00 p.m. (23:00 hrs). Return is possible at any time.
For delivery during the night hours from 11:00 p.m. until 8:00 a.m., there are two different choices:
with a 15.00 Euros night charge
we will send one of our employees to the airport, to the port or to your hotel who will deliver your rented car to you,
we will leave your hired car in the parking area at the airport, port or hotel and inform you about the car's type, color and registration number, and you can pick it up there yourself.
In this case, the total rental rate is to be paid in advance by credit card or alternatively by bank transfer to an account which we will supply on request.
Preference of Specific Car Models
Reservations always refer to a group of vehicles as shown in the current ▶ table of vehicles.
Requests for certain car models will be considered as far as possible. However delivery of a specific rental car model cannot be guaranteed.
On request we can deliver your rental car with a full tank, and you return it empty. The fuel and a modest servicing fee are in this case to be paid together with the rental rate.
Option #1: Return car same as collected
Cars usually come with at least 1/4 tank filled. This will be enough to go to the nearest petrol station.
Option #2: Collect Full & Return Empty
Buy the initial tank filling and return the car empty. No refund for unused fuel.
according to GDPR *)
Personally identifiable information that you submit to us using one of our online forms will be stored electronically, and will be used internally and for its intended purpose only.
The acquisition and storage is limited to those data which are necessary or helpful for preparing and completing a reservation and for carrying out and processing the rental transaction (art. 6 para. 1 lit. b GDPR), or which are to be recorded due to regulatory reporting obligation (art. 6 para. 1 lit. c GDPR).
The acquisition and storage includes your complete name and your complete home address as well as your email address and phone number, preferably the number of the mobile phone which you will carry during your holidays in Crete.
Any disclosure to third parties will only occur if required by law, or when demanded by the competent administrative or law enforcement authorities.
The information will be stored only as long as necessary for the implementation and processing of the rental transaction as well as for the fulfillment of information obligations to the competent judicial, police and financial authorities.
You can request an abstract of your stored data at any time by email, and you can inform us about corrections of the stored data at any time as well, e.g. updates to your postal address.
Responsible: Georgios Lourentzakis
Complaints may be directed to the regulating authority.
*) EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR)